Gah, and tech support, bless their little hearts, are about as helpful as rocks. Try going to http://microsoft.com/downloads/details.aspx?FamilyId=2354406C-C5B6-44AC-9532-3DE40F69C074&displaylang=en (http://microsoft.com/downloads/details.aspx?FamilyId=2354406C-C5B6-44AC-9532-3DE40F69C074&displaylang=en). Download the patch from the link on the right side of the screen, then install it on your machine. You may have to reboot, but it should fix the problem. Good luck!